Responsible gambling
At AllStar Casino we want you to enjoy play while keeping control. Gambling should be a form of entertainment, not a source of harm. Below you’ll find practical steps, clear options and supportive advice to help you manage your play, reduce risk and get help if you need it. If something feels off, take a moment to pause — small actions can make a big difference.
Tools (Deposit Limits, Time-Outs, Self-Exclusion)
We provide ways to limit your play, and we will work with you to apply them. If you would like to set limits or take a break, contact our Responsible Gambling team by live chat or email and tell them which option you want. Please keep any written confirmation you receive for your records.
- Deposit limits — You can ask us to set daily, weekly or monthly deposit limits. If an on-site control is not visible in your account, our team can put limits in place for you.
- Time-outs / cool-off periods — Short breaks are useful if you feel you need immediate relief. Typical time-outs can range from 24 hours to several weeks depending on your request. During a time-out you will not be able to place bets or receive promotional messages.
- Self-exclusion — For a longer-term break, request a self-exclusion. This prevents access to your account for the agreed period and stops promotional contact. Self-exclusion may require account verification and may affect your ability to reopen an account until the exclusion ends.
- How to request — Start a live chat or send a message to our support team stating the limits or exclusion you want. Ask for a written confirmation and store it safely. If you prefer, ask for an assigned Responsible Gambling contact to help manage the process.
- Practical steps you can take immediately — remove saved payment methods, delete stored card data in your browser, uninstall site shortcuts from mobile devices, and use your bank’s or payment provider’s block tools.
Links to Support Organizations
Talking to someone specialist can help you think clearly, plan next steps and access treatment or counselling if needed. If you feel worried about your gambling or that of someone you care about, consider contacting a support organisation for confidential, non-judgmental help.
- Gamblers Anonymous — peer-supported groups and meetings.
- GamCare — confidential support, advice and treatment options.
- Gambling Therapy — multilingual online and telephone support, plus moderated forums.
- Tools to protect children and households — services such as CyberPatrol, GamBlock and NetNanny offer parental controls and content filtering.
If you are in Ireland and unsure where to turn, a local health provider can point you to national support services and treatment programs. If you are worried someone may be at immediate risk, contact local emergency services without delay.
Differences from Ireland-specific standards
Some controls and national mechanisms are set by local regulators and may vary from one provider to another. If you are in Ireland, please be aware of these practical considerations:
- Availability of on-site, self-service limits may differ. If you don’t see a limit setting feature in your account, ask support to apply limits or exclusions for you and request written confirmation.
- National self-exclusion schemes and mandatory local protections may not be integrated automatically. If you want to be added to a national register or use local exclusion services, ask support for guidance and keep proof of any actions taken.
- Withdrawal and verification procedures may require identity checks. If you begin a self-exclusion or request account closure, expect that KYC or document checks may still be part of the process for security and regulatory reasons.
Because rules can change, it is wise to combine site-level tools with independent measures: use bank or card blocks, third-party blocking software, and local health or counselling services. Keep copies of correspondence with support and note the dates you asked for limits or exclusions.
If you want to talk about your gambling now, reach out to a support organisation or use the live chat to request immediate help with limits or a break. You do not need to face this alone — small steps can protect your wellbeing and give you space to make clear decisions.
